Client Portal
Log and track tickets, view invoices, pay your bill and manage your services.
Support centre
How can we help?
For any support query, contact us with as much information about the issue as possible: your account number, service address and what you are seeing.
Email support
Technical: support@mzansico.net
Accounts and billing: accounts@mzansico.net
Call us
Our network is monitored 24/7. High-SLA support is available for clients who need it.
Before you log a fault
Quick checks
- Restart your router and, for fibre, the ONT (the small box where the fibre enters)
- Check that the fibre and power cables are firmly connected and the fibre isn’t bent
- Test with a network cable plugged straight into the router to rule out Wi-Fi
- Note any warning lights on the router or ONT and tell us what they show
Documents and policies
Find the fine print
Not happy with how a fault was handled? Use our complaints procedure.